Privacy Policy

Effective Date: 06/06/2025
Business Name: S-Physiotherapy
Address: 40 Tintagel Drive, Stanmore, HA7 4SR
Contact Email: sonal.physiotherapy@gmail.com

1. Who We Are

S-Physiotherapy provides physiotherapy and wellness services, including in-clinic and mobile appointments in North West London. We are committed to protecting your personal data and respecting your privacy.

2. What Information We Collect

We may collect and store the following information when you interact with us:

  • Name, email address, phone number
  • Health and medical information relevant to your treatment
  • Booking and appointment history
  • Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

  • Book and manage appointments
  • Provide safe and appropriate physiotherapy care
  • Respond to your enquiries
  • Send appointment reminders or updates
  • Improve our services and website

4. How Your Data Is Stored

Your data may be securely stored using trusted third-party services such as:

  • Cliniko – for appointment scheduling and clinical records
  • Secure email or cloud services

We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

5. Sharing Your Information

We do not sell or share your personal information for marketing purposes.
We may share your data only with trusted third parties who help us deliver services (e.g. Cliniko), and only when necessary.

6. Legal Basis for Processing (Under UK GDPR)

We process your data under the following legal bases:

  • Consent – when you submit an enquiry or sign up voluntarily
  • Contract – to provide the physiotherapy service you request
  • Legitimate Interests – to operate and improve our services
  • Legal Obligation – for health record-keeping compliance

7. Your Rights

You have the right to:

  • Access the data we hold about you
  • Request corrections or deletion
  • Withdraw consent at any time
  • Object to or restrict processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

Our website may use cookies to enhance your browsing experience and track usage data. You will be notified and given the option to manage cookie preferences upon visiting the site.

9. Contact Us

For questions or concerns about this policy or your data, please contact:

Email: sonal.physiotherapy@gmail.com
Address: 40 Tintagel Drive, Stanmore, Middlesex, HA7 4SR